Terms of service


We try and put our best effort to ensure that access to this page is safe and your personal information is protected; In any case, we cannot be held responsible for viruses, delays in operation or transmission, technological errors, manipulation by unauthorized third parties, any event of invasion or technological manipulation or any other error in the operation of the website. Consequently, every transaction is subject to subsequent verification by our company and confirmation by the user, and it is subject to a resolutive condition when any of the aforementioned situations arise.

Remember that you can only contract through this website, those people who have full legal capacity to do so. In any case, only people of legal age, duly identified with a citizenship card or an immigration card, will be allowed to register and carry out purchase operations through this page.

Likewise, eventually www.chimeneaselchalet.com may present involuntary errors, if you detect them, we would appreciate it if you put them to our knowledge by writing to the e-mail: info@chimeneaselchalet.com or by calling the lines: (571) 311 8782


The products and prices included on this page are aimed at the general public as indeterminate persons and therefore a confirmation and acceptance by us of your purchase order and the payment made will always be necessary, at which time the corresponding invoice will be issued and The sales contract between the user and CHIMENEAS EL CHALET SAS will be understood to have been perfected. The user accordingly authorizes.

In that order of ideas, CHIMENEAS EL CHALET SAS will be obliged to deliver the product purchased through this website once the user receives an email confirming that the payment of the products was successful, the value of the purchase with transport costs and the approximate delivery date is informed.

CHIMENEAS EL CHALET SAS through its page will restrict the sale and dispatch of orders where the main transport agencies carry out their merchandise transport activity.

Therefore, CHIMENEAS EL CHALET SAS may refuse to accept orders that must be delivered outside the coverage area or Colombian territory.


Prior to accepting the purchase order, CHIMENEAS EL CHALET SAS will verify that payment for the order has been made, through any credit card, debit card issued by Colombian or foreign financial entities that corresponds to one of these brands:

  • Visa
  • MasterCard
  • American Express
  • Diners Club International

Additionally, the other forms of payment accepted from the Openpay payment gateway.

Despite the fact that this page has secure and reliable connections for conducting electronic transactions, CHIMENEAS EL CHALET SAS disclaims responsibility for any damage that may be caused by any failure in the operations or communications of the financial entities that issue valid cards. to make payments.

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Business hours - Monday to Saturday - 9:00 am–5:30 pm