Policies Of privacy


The client must assume the transportation costs of the products purchased and the payment of the taxes that may be due to their purchase; In any case, the value of the transport will be informed at the time of generating the purchase order, clarifying that said charge may vary according to the city where the dispatch must be made and will be definitively informed in the email accepting the order. of purchase and notification of successful payment.


The general promise of delivery of a product purchased through this website will be five (6) business days, which will begin to count from the day following the acceptance of the purchase order. However, in the event of unforeseen circumstances, beyond the control of CHIMENEAS EL CHALET SAS and irresistible, delays in deliveries occur, such circumstances will be reported to the buyer by telephone or electronically.

However, in the e-mail that confirms the acceptance of the purchase order and successful payment of the products, the estimated delivery time will be informed, without it exceeding thirty (30) days.

The sale will be subject to inventory availability, if when making the product listing there is no availability of the same CHIMENEAS EL CHALET SAS will contact the client to resolve the situation.


fireplaceselchalet.com does not commit to specific delivery times. The order will arrive at the place of residence according to the assigned date, between 7:00 am and 8:00 pm. from Mondays to Sundays.

The merchandise will be delivered to the address indicated by the user. In the case of closed complexes or horizontal properties in which entry is not allowed, it will be delivered to the goal; in the case of pedestrian routes, it will be left as far as the vehicle can enter.

The purchase invoice will be sent to the email address provided by the customer within 72 hours of delivery and receipt of the product.

In the event that the buyer's address is visited and the order was not delivered because he or his authorized person was not present, the new shipment may be rescheduled, after telephone communication with the buyer to notify the news and coordinate the new delivery. , if the client is not found and a third delivery must be rescheduled, this delivery will have an additional cost equal to the transportation cost charged on the invoice.

Changes of products on request, designed, cut or made to measure or under particular specifications will not be accepted.

Fireplaces With Exclusive Designs Bogotá

Business hours - Monday to Saturday - 9:00 am–5:30 pm